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Quality Policy

Sanchard Ltd are committed to the principles of total quality management, adhering to the principals of ISO 9001 which require a commitment to compliance with ISO requirements and continual improvement of the quality management system.

The company’s aim is to provide superior services which meet or exceed our customer’s expectations 100% of the time. It is our intent to continually improve every aspect of our services to ensure we continue to meet or exceed our customers expectations.

Sanchard Ltd are committed to providing superior services through the development of mutually successful partnerships with our customers, and suppliers, through open communications, trust and teamwork.

Sanchard Ltd Quality Policy Principles

  • Customer Focus: To achieve customer satisfaction, the quality of our services is our first priority.
  • Leadership: Directors commitment to establishing and maintaining the Quality Management System to ensure a qualitative delivery, the first time, every time.
  • People: Our ability to achieve customer satisfaction and provide continuous quality and service improvements depends on supplier, client and contractor involvement through effective communication, trust, honesty, and teamwork at all levels.
  • Process Management: Our quality system is prevention-oriented to ensure delivery of a first class error free service at all times. Continual Improvement: Continual improvement of our quality management system is a permanent objective of Sanchard Ltd.
  • Factual Approach to Decision Making: We recognize that effective decisions are based on sound analysis of data and information.
  • Mutually Beneficial Relationships: To ensure there is understanding at all levels - our customers and suppliers - we must provide clear and concise information to ensure customer requirements are agreed and understood and suppliers are fully informed to enable delivery of customer requirements at all times.

If all of our daily decisions are held up to these ideals, the quality of the institution and the individuals involved will continually improve.

Name: R G Forrest MIH, MBIFM Date: 01.04.2009
Position: Director

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